We believe that the people who use our
services and those who care for them should influence and help to
improve the work we do.
One of the innovative ways we did this recently was the In My
Shoes project which aimed to get firsthand, personal experience
from more than 100 people. We used videobooths, one to one written
interviews and creative arts sessions to get feedback from
inpatients, community service users and carers on any issues they
wanted to address. Service users and carers were at the heart of
this initiative, and were also important in evaluating the
The Trust is now sharing the feedback from this project widely
among all staff, so that action can be taken to address the points
raised. Some of this work has already been carried out. A number of
events have also been arranged to make sure that all the views and
experiences are seen and heard by as many staff as possible.
As part of our commitment to being open with all our
stakeholders, we have produced a detailed report on the project,
which is available on request. The report provides more detail of
the methods used to gauge the feedback as well as details of where
the information came from. A DVD was also produced following
the video booth activities and can be viewed at the bottom of this
page. It will also be shown at a number of up and coming
Trust events, including the AGM and the annual service user and
carer conference. Copies of the DVD are available upon request.
For further information please contact Associate Director -
Service User and Carer Engagement Patrick Cahoon on 0161 882 1103
or e-mail email@example.com.