Trust service user
If you are an existing Trust service user there are a number of
ways to get immediate support both in and out of office hours if
you are experiencing a crisis.
During normal office hours (9am to 5pm) your first point of
contact should be your Care Co-ordinator. Their contact details are
contained in your Care Plan.Your Care Plan also contains the Crisis
Plan you have agreed with your Care Co-ordinator, detailing what to
do if you are feeling unwell and how to get the help you need.
If you are experiencing a crisis outside of the hours of the
services listed on your Crisis Plan then please contact the Trust's
24 hour Crisis Line, which can be reached on 0161 922
3801.
Our staff will then make an assessment and ensure that
you receive the help you need.
Non Trust service user
If you are not a Trust service user and you are experiencing a
mental health crisis then you can either:
- contact your General Practitioner (GP)
- contact NHS Direct via their website or by telephoning
for support and advice on 0845 4647
- go to your nearest NHS Walk-in Centre or Accident and Emergency
(A&E) department at your local hospital
More support
Samaritans 08457 909090
Textphone - 08457 90 91 92
Provides 24-hour confidential emotional support.
Rethink National Advice Service 020 8974
6814
Deaf people can access this service by dialling 18001 before the
telephone number.
Monday, Wednesday, Friday: 10am-3pm;
Tuesday and Thursday: 10am-1pm.
E-mail: advice@rething.org
SaneLine 0845 767 8000
Deaf people can access this service by dialling 18001 before the
telephone number.
Monday to Friday: 12 noon to 11pm;
Saturday and Sunday: 12 noon to 6pm.
Saneline is an out-of-hours telephone service offering advice to
anyone affected by mental illness including service users, their
families and carers as well as health professionals. Saneline's
volunteers are able to provide support, practical information,
contact details of local services, details of the latest treatments
and assistance with current mental health legislation.
MindInfoLine 0845 766 0163
Deaf people can access this service by dialling 18001 before the
telephone number.
Monday to Friday: 9.15am to 5.15pm.
E-mail info@mind.org.uk
The MindinfoLine is run by a dedicated team of specialists
offering advice on types of mental illness, where to get help and
alternative therapies. They also have an extensive library of
booklets and factsheets.