Help in a crisis

Trust service user

If you are an existing Trust service user there are a number of ways to get immediate support both in and out of office hours if you are experiencing a crisis.

During normal office hours (9am to 5pm) your first point of contact should be your Care Co-ordinator. Their contact details are contained in your Care Plan.Your Care Plan also contains the Crisis Plan you have agreed with your Care Co-ordinator, detailing what to do if you are feeling unwell and how to get the help you need.

If you are experiencing a crisis outside of office hours of the services listed on your Crisis Plan then please contact the Trust's Crisis Line, which can be reached on 0161 922 3801 (this line is in operation from Mon-Thurs 5pm - 9am and from 5pm on a Friday until 9am Monday. The Crisis line is also open on Bank Holidays).

Our staff will then make an assessment and ensure that you receive the help you need.
 

Non Trust service user

If you are not a Trust service user and you are experiencing a mental health crisis then you can either:

  • contact your General Practitioner (GP)
  • contact NHS Direct via their website or by telephoning for support and advice on 0845 4647
  • go to your nearest NHS Walk-in Centre or Accident and Emergency (A&E) department at your local hospital

More support

Samaritans 08457 909090
Textphone - 08457 90 91 92
Provides 24-hour confidential emotional support.

Rethink National Advice Service 020 8974 6814
Deaf people can access this service by dialling 18001 before the telephone number.
Monday, Wednesday, Friday: 10am-3pm;
Tuesday and Thursday: 10am-1pm.
E-mail: advice@rething.org

SaneLine 0845 767 8000
Deaf people can access this service by dialling 18001 before the telephone number.
Monday to Friday: 12 noon to 11pm;
Saturday and Sunday: 12 noon to 6pm.

SaneLine is an out-of-hours telephone service offering advice to anyone affected by mental illness including service users, their families and carers as well as health professionals. Saneline's volunteers are able to provide support, practical information, contact details of local services, details of the latest treatments and assistance with current mental health legislation.

MindInfoLine 0845 766 0163
Deaf people can access this service by dialling 18001 before the telephone number.
Monday to Friday: 9.15am to 5.15pm.
E-mail info@mind.org.uk

The MindInfoLine is run by a dedicated team of specialists offering advice on types of mental illness, where to get help and alternative therapies. They also have an extensive library of booklets and factsheets.