A requirement of the Local Authority Social Services and
National Health Service Complaints (England) Regulations 2009 is
that each Trust publishes an annual report on complaints handling
which must specify: -
- The number of complaints received
- The number of complaint which the Trust decided were
well-founded
- The number of complaints referred to the Ombudsman
- Summarise the subject matter of the complaints, any matters of
general importance arising from the complaints or the way the
complaints were handled and any action taken to improve services as
a consequence of complaints
Below you can find our complaints annual reports.
Complaints
Annual Report 2010-2011
Complaints
Annual Report 2009-2010